Amazon customer banned for returning faulty items

Surely this is his right though?

Amazon fan, Greg Nelson, has purchased over 340 items from the online store over a 15 year period, and described himself as a “fervently loyal fan” before his exclusion.

Greg said he returned 37 items but never returned a single item that didn’t have a problem with it.

He told The Guardian: “As a previously fervently loyal fan of Amazon who has been a customer since 2002, I understand that it is trying to protect its business – however I find its actions in this situation totally egregious.

“I could understand if there were evidence that I had somehow tried to abuse the system, but I haven’t.

”Of course, Amazon can refuse to serve whom it likes, but surely it cannot legally keep gift card balances and other purchased goods which have already been paid for by the customer – despite what any potentially unfair small print might say?”

When checking out the Amazon gift card policy online, it says it is allowed to close a customer’s account without transferring the remaining balance to them.

All online retailers are required to accept returns made within 14 days under The Consumer Contracts Regulations.

However Amazon seem to punish customers for exercising this right too often. It has not disclosed how many returns have to be made before a ban is considered. Has this ever happened to you?

Amazon refused to comment on the matter but told The Guardian: “In a tiny fraction of cases we are forced to close accounts where we identify extreme account abuse.

“This decision is only taken after we have reviewed the account carefully and tried to work with the customer over an extended time period to resolve any issues.”